Cancel an Order
Second thoughts? As long as the order has not shipped, we can stop it and refund you in full.
What Happens Next
- 1
Send the details
Enter the email address on the order, the order number, and a quick reason for cancelling.
- 2
We look it up
Within 24 hours a team member checks whether the order is still with us or already with the carrier.
- 3
You hear back in writing
We email either the cancellation and refund confirmation or, if it has shipped, how to return it after delivery.
Cancellation Form
Fill this in and we will deal with it as quickly as possible.
Request received
We will check the order and reply within 24 hours. Anything that has already shipped cannot be stopped in transit, but it can be returned within 30 days of delivery.
Already on the truck? Our refund policy explains how to send it back once it arrives.