Shipping Policy

When you buy from Cossonno, your order enters our queue right away and is packed and dispatched within 1 to 3 business days. Saturdays, Sundays, federal holidays, and other observed public holidays do not count toward that window.

Purchases completed after 2:00 PM EST are usually picked up by the fulfillment team on the next business day. Around major sales, holiday shopping periods, or any other spike in demand, dispatch can take a little longer than usual; if we expect a noticeable delay on your order, we will email you about it.

Your order is packed and dispatched by our fulfillment partner in the United States. As soon as the parcel is on its way, you will receive a shipping confirmation email with the tracking details.

Delivery estimates start on the day your parcel is dispatched, not on the day you check out. One service is offered:

• Standard Shipping (Domestic): 5 to 12 business days after dispatch, covering every address in the United States. This service is included free with each order.

The window above is an estimate rather than a promise of a specific arrival date. Weather, carrier backlogs, and similar circumstances outside our control can add time to an actual delivery.

Cossonno hands parcels to established national carriers so that each order reaches you intact and without unnecessary delay. Shipments go out with one of the following:

• USPS – United States Postal Service
• UPS – United Parcel Service
• FedEx
• DHL

The carrier is chosen at the moment your order is packed, taking into account the destination, the size and weight of the parcel, and current service availability. That choice rests with us so we can keep deliveries reliable, and although you are welcome to mention a carrier you prefer, we cannot guarantee it will be used.

You never pay for shipping at Cossonno. Free standard delivery applies to every order sent to a United States address, with no order minimum, no discount code to apply, and no paid upgrade tier.

Nothing is added for delivery at any point in checkout, so the amount displayed on the final review screen is the full amount you will be charged.

A tracking number is sent by email to the address you gave at checkout once the parcel has been dispatched. There are two ways to use it:

• On our website: Open the order tracking page on Cossonno and paste in the number to view the current status of the shipment.
• With the carrier: Enter the number on the carrier's own website or mobile app for the complete scan-by-scan history.

It can take 24 to 48 hours after the confirmation email for the carrier to register the first scan, so a tracking page that shows no activity right away is normal. If the number still shows nothing after 48 hours, get in touch with our support team and we will check on it for you.

Cossonno delivers to United States addresses only. International orders are not available, and our checkout will not accept a shipping address outside the United States.

If the carrier falls behind on a delivery within the United States, tell our support team and we will raise the matter with the carrier on your behalf.

Most orders arrive without a hitch, but occasionally something goes wrong on the road. Here is how the situations we encounter most often are dealt with:

• Undeliverable packages: When a carrier cannot complete a delivery, whether because the address could not be reached, several attempts failed, or another logistical obstacle arose, the parcel is sent back to Cossonno. After it reaches us, we will contact you so you can choose between having it shipped again at your expense or receiving a refund of the product price.
• Incorrect addresses: If the parcel is returned to us because the address entered at checkout was wrong or incomplete, the cost of sending the order out again to the corrected address is the customer's responsibility.
• Refused delivery: Where a parcel is declined at the door and comes back to Cossonno, the return freight is charged to the customer. At our discretion we may refund the product price after deducting the outbound and return shipping costs.

Lost in transit: If tracking stops moving or the parcel has not turned up well after its estimated delivery date, contact our support team within 7 days of that date. We will open a trace with the carrier, which is normally resolved within 5 to 10 business days, and depending on the result we will send a replacement or refund the affected items in full.

Damaged on arrival: If the goods reach you damaged, report it to us within 48 hours of delivery and include photographs of both the item and its packaging. Our Refund Policy sets out the details of how damage claims are handled.

Whichever problem you are reporting, please have the following ready:

• Your order number
• The tracking number
• A short description of what happened
• Photos of the damaged product and packaging, where damage is involved

Cossonno decides on the most suitable remedy for each case individually once the carrier claim has been reviewed.

Entering a complete and correct shipping address is up to you as the customer. Before placing the order, take a moment to confirm the street name and number, any apartment or suite designation, the city, the state, and the ZIP code.

Spotted a mistake after ordering? Contact us immediately. An address can be changed only while the order is still waiting to be dispatched; once the parcel has been handed to the carrier, the destination cannot be altered by us.

Cossonno accepts no liability for a parcel that is delivered to an address the customer entered incorrectly, and any charge for reshipping to the right address is borne by the customer.

For questions about this policy, help with an open order, or to report a problem with a delivery, our support team can be reached as follows:

• Email: support@cossonno.store
• Phone: (888) 705-3879

Cossonno LLC

30 N Gould Street, Sheridan, WY 82801, USA

The team works Monday through Friday during standard business hours and replies to most messages within one business day. If a shipping question cannot wait, a phone call is the quickest route to an answer.

Thank you for choosing Cossonno; we take pride in getting every order to your door promptly and in good condition.