Follow Your Shipment
Type in the tracking number from your shipping email to see the latest scan and where the package is headed.
The tracking number is in the shipping email we send the day your order is handed to the carrier.
Your tracking details will be emailed to you within 24 hours.
Carriers We Work With
- USPS
- UPS
- FedEx
- DHL
Questions About Tracking
Check the shipping email we send on the day your order leaves; it has the number and a link. It comes from Cossonno and quotes your order number, so search for that if your inbox is busy, and look in spam or promotions too.
Add 1-3 business days for packing and handover to 5-12 business days in transit. There is no shipping fee, and orders go to US addresses only.
Usually not. The first scan can take a day or two to appear after pickup, and packages sometimes sit at a hub without an update while they change hands. If there has been no movement for 5 business days, let us know and we will ask the carrier what is going on.
If the delivery window has come and gone with no update, get in touch. We raise a trace with the carrier, and if they cannot find it we ship a replacement or refund the whole order.
Not after pickup. Before then, send us the order number and the right address as soon as you spot the mistake and we will correct it. Once the carrier has the parcel we have no way to redirect it.
Package gone quiet? Contact our support team and we will chase it with the carrier.