Refund & Return Policy

Buying a gadget online means trusting a store you cannot walk into, and Cossonno takes that seriously. The store is operated by Cossonno LLC, and we would rather fix a problem than argue about it. If the product you ordered turns out not to be right for you, or something goes wrong along the way, we will sort it out.

Below you will find the conditions under which merchandise bought from Cossonno can come back to us, when you can expect money returned, and when a replacement is offered instead. Reading the whole policy takes only a few minutes and will spare you surprises later. We have kept each step as plain as we can.

You have 30 days from the day your order is delivered to ask for a return. During that period, a product comes back to us as long as these three things hold:

• Opened or unopened: It makes no difference whether the seal is broken. A product you have unboxed, tried, and set up is just as returnable as one you never opened, and you are not required to ship it back in the box it came in.
• Within 30 days of delivery: Count 30 days from the delivery date shown in your tracking; the request needs to reach us before that day ends.
• Proof of purchase: Have your receipt, the order confirmation email, or another record of the transaction ready when you write to us.

After day 30 we are not obliged to accept a return. When in doubt about whether a particular product is covered, ask support before sending anything, and we will confirm one way or the other.

Four categories fall outside the standard return terms and cannot be sent back for a refund:

• Personalized or custom-made items: Anything produced to your own specification, including engraving, monogramming, and other customization.
• Perishable goods: Products with a short shelf life, such as food or flowers.
• Hazardous materials: Goods regulated as hazardous, among them flammable liquids, gases, and pressurized containers.
• Gift cards: A gift card purchase is final; it is neither returnable nor refundable.

The exclusions above do not leave you without help if such a product arrives broken or fails to work. Section 8 covers what to do in that situation.

A return moves through three stages:

• Contact our support team: Email support@cossonno.store or phone (888) 705-3879 with your order number, the product or products involved, and a short note on why you are returning them.
• Receive your RMA number: When your request is approved we assign a Return Merchandise Authorization (RMA) number to it. Write that number on the package; a return that shows up without a valid RMA can be delayed or refused at the door.
• Ship the item back: Cushion the product well, using the original box if you kept it or any other sturdy packaging if not, mark the RMA number clearly on the outside, and send it to the address support gives you. A tracked service is strongly advised so that you can prove the parcel reached us.

Expect an RMA number within 3 business days of your first message to us.

Each returned product is checked on arrival against the conditions in Section 2. As soon as that check is done, an email lets you know the outcome.

Where the refund is approved, we release it within 5 to 10 business days to the payment method used at checkout, meaning the same card or the same PayPal account. Your card issuer or bank may then need up to one further billing cycle to display the credit on your statement.

Opening or using a product does not shrink the refund; it is paid in full exactly as it would be for a sealed unit. A partial refund is possible in only one case:

• A product returned after the 30-day window has closed, which we may accept at our discretion.

If the refund cannot be approved, the email explaining why will also offer to ship the product back to you, with that return postage at your cost.

You can trade a product for another of equal or lesser value while stock lasts. Go through Section 4 as you would for a refund, and tell support at the outset that you want an exchange instead.

When the reason is a fit, color, or comparable preference, the replacement leaves our warehouse at no extra charge as soon as your original product has arrived and passed inspection. Should the item you want be sold out by then, we will contact you to choose between a full refund and a substitute of similar value.

A swap for a product with a higher retail price is possible too, but the difference has to be paid before it ships. Support can arrange that payment with you directly.

As a rule, the cost of shipping a return back to us sits with you, and that outlay is not refunded. A budget service with tracking is usually the right choice.

Cossonno takes over that cost in two situations:

• Our error: If the wrong product, the wrong quantity, or something that does not match its listing on our site reached you, we email a prepaid return label and you pay nothing.
• Defective products: If the product is faulty or was damaged in transit, return shipping is entirely on us. Section 8 explains how to report it.

To claim a prepaid label, send support your order details together with a description of the problem. After review, an approved label arrives in your inbox.

However carefully we pack, a parcel occasionally arrives damaged or a device fails straight out of the box. Let us know within 48 hours of delivery so we can act on it right away.

Your report should contain:

• The order number and the name of the product concerned.
• Photo evidence: Clear photos of the damage or the fault, ideally including the outer packaging as well as the product, since both help us investigate.
• A few words describing what is wrong.

Once we have looked at the claim, you may choose between:

• Full refund: The whole amount, including any shipping you paid on the original order, credited to the payment method you used.
• Replacement: A new unit shipped at our expense, provided it is in stock.

Return postage is never yours to pay on a damaged or defective product, and in some cases we will simply tell you to keep or dispose of the faulty one rather than send it back.

Approved but not yet in your account? Work through these checks before getting in touch:

• Check your bank account: Sign in to your bank or payment provider and look through recent activity. Depending on the institution, a credit can take several business days to post.
• Contact your credit card company: Card issuers sometimes hold a credit as pending for a while before it becomes visible. If you paid by credit card, ask the issuer whether a credit is on its way.
• Contact your bank: Turnaround differs from bank to bank, and yours can usually say when the money will be available.
• Paid with PayPal? Check your PayPal activity. Refunds to a PayPal balance land within days; a refund routed on to a card or bank account linked to PayPal may take a further billing cycle.

If 15 business days have passed since our approval email and none of the above has turned anything up, email support@cossonno.store or ring (888) 705-3879. We will trace the payment and push it through.

Before you dispute a charge with your bank or card company, or open a dispute or claim in PayPal's Resolution Center for a PayPal payment, please give Cossonno the chance to put things right.

Support is on support@cossonno.store and (888) 705-3879, Monday through Friday, 9:00 AM to 6:00 PM EST. Our aim is a fair fix, delivered fast, that leaves you satisfied.

A chargeback or PayPal claim raised without contacting us first typically drags the matter out and can hold up the very refund you are after. Dispute processes commonly take 30 to 90 days to conclude; in most cases we can resolve the same problem in a fraction of that time.

We want you to come away with a good experience, and we will work with you until a fair outcome is reached.

For any question about a return or refund, or any other help you need, the support team is a message or a call away:

• Email: support@cossonno.store
• Phone: (888) 705-3879

Cossonno LLC

30 N Gould Street, Sheridan, WY 82801, USA

Support hours are Monday through Friday, 9:00 AM to 6:00 PM EST. Replies go out within one business day, and we do our best to make every exchange a pleasant one.

Thank you for choosing Cossonno. We do not take your trust for granted, and we hope to see you back.